1. What are your showroom hours?+
Apex Tent & Party is open Monday through Friday from 9:00am to 5:00pm and on Saturday from 9:00am to 1:00pm. If your schedule does not allow you to visit us at these times, please contact us to schedule an appointment that will meet your needs.
2. What are your delivery hours?+
Our standard delivery hours are from 8:00am to 5:00pm, Monday through Saturday. However, we do understand that many locations, venues and events do not fall within these parameters, and therefore, we do operate 24 hours a day, seven days a week to meet your event requirements. Deliveries, installations and pickups that do not fall within our standard delivery hours will be charged additional fees.
3. Do you charge for delivery?+
Yes we do. The delivery charge is based on the city we are going to and it is a round-trip fee.
4. Do you have a minimum order for delivery?+
No we do not. Our delivery charge is based on the city we are going to and not the items or quantity of items ordered.
5. Do your drivers set-up the equipment?+
Apex Tent & Party Rentals will set up and take down all heavy equipment (canopies, lighting, dance floor) at no additional charge. We charge $0.15 a chair and $.25 a table to set up. We do not set up linen, chair covers, china or glassware.
6. Am I responsible for washing the dishes, silverware and linens?+
No, you do not need to do so. We ask that all dishes, silverware, serving platters, etc. be rinsed free of food and placed back into their appropriate containers. Please do not place soiled linens inside a plastic bag as this will cause them to mildew. All items should be placed in one location for pickup.
7. What are your payment terms?+
Apex Tent & Party requires a credit card to reserve any items for rent. Payments can be made on delivery via cash or check. If we do not receive payment on delivery, the credit card provided at the time of your reservation will be charged. Apex Tent & Party reserves the right to future use of credit card provided to cover late fees, shortages and damages.
8. What size tents/canopies do you rent?+
Apex Tent & Party's vast inventory is comprised of canopies as small as 8' x 8' up to 100' x 200' and greater. Canopies are available in white, clear and striped tops. Please call us to discuss your tenting needs!
9. What is your cancellation policy?+
All deposits are non-refundable. Any items cancelled less than 72 hours prior to the delivery date are subject to a restocking charge based on our inventory availability and demand for that item. Any item loaded onto our truck for delivery is subject to restocking charge equal to the daily rental rate.
